Frequently
Asked
Questions

Yes, in order to purchase a prescription medication through CheapoMeds you must have a prescription from a licensed physician located in your area.

If you do not have an actual copy of your prescription you will need to acquire one from your physician. You cannot purchase prescription medication without one.

To refill your prescription please follow the steps on our Refill Prescription page.

You can place your order for your prescription medication by Email, Fax or by uploading your prescription to our site.

Please call us Toll Free at 1-844-424-3276 right away if you have any concerns about your medication.

Entering in your exact height and weight is important as this will affect your medication dosage. Please ensure the information you enter when creating your account is accurate.

Your safety and privacy is our main concern, and we have created a system that ensures your personal information is safe and secure at all times. We are committed to the strict standards of Canada’s Personal Information Protection and Electronic Document’s Act. Further details are available on our Privacy Policy page.

Your privacy and personal safety are our number one concern here at CheapoMeds.com. We invite you to review our Terms of Sale and Privacy Policy for more information about how we safeguard your information.

You will see payment options during the ordering process. If you have any questions contact us.

Please view our order return policy.

Yes. Under special circumstances we can support this method of payment. There may be additional fees and/or time required to handle processing your order, but we would be pleased to speak with you about it if you feel that this would work best for you. Please call 1-844-424-3276 to speak with a Patient Service Representative about this.

Although pets are considered part of our families, they are not eligible to participate in the Referral Rewards Program.

We don’t accept these cards due to strict U.S. compliance regulations for online pharmacies, high transaction fees, and increased fraud risks. These factors make it challenging to keep our operations efficient and prices competitive. Read the whole article here.

You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping and has affected your order.

To authorize a return, please call us toll-free at 1-844-424-3276 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost (up to $12.95 USD). After your medications are received at the original dispensary (the same place your order was shipped from) you will be issued a full return credit on your account.

You’ll find our phone and fax numbers, email addresses, and mailing address on a our Contact Us page.

No. You need to speak to your primary healthcare provider for medical advice.